Reference

Terms & Conditions That Protect Your Play

When you open an account with kambing slot, you're agreeing to clear rules about deposits, withdrawals, gameplay and how we keep your data safe.

Account verification requiredDANA, OVO, GoPay, QRIS depositsReal-time withdrawal requests
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kambing slot Terms & Conditions That Protect Your Play
REACH US ANYTIME

Support Channels for Term Questions

Team online

Live Chat

Open the help icon in the lobby footer — live chat responds within 3 minutes during 08:00–23:00 Jakarta time, seven days a week. Agents answer term clarifications, account issues and payment queries.

Email Support

Send questions to [email protected] and expect a reply within 4 business hours. Use this for formal disputes, data requests or term amendments you want documented.

In-App Help Menu

Navigate to Settings > Legal & Terms within the kambing slot app to read the full policy, request a copy, or flag a specific concern that routes to our compliance team.

SECURITY & YOUR DATA

How We Protect Your Information

Data Encryption

All deposits, withdrawals and account details travel over 256-bit SSL encryption. Your payment card numbers and banking credentials are never stored on our servers; only tokenised payment references are kept.

Account Verification

We verify your identity at sign-up using your phone number and official ID. Two-factor authentication is available in your security settings to add an extra layer when you log in.

Data Retention

We keep your account, transaction and play history for seven years as required by Indonesian financial regulations. After account closure, personal data is anonymised or deleted within 30 days unless law requires retention.

Cookie & Tracking

Cookies track your session, remember your language and device preferences, and help us detect fraud. You can manage or disable non-essential cookies in your browser; essential session cookies cannot be turned off.

Policy Changes

We notify you of material term updates via email and in-app banner at least 14 days before they take effect. Continuing to play after the notification date means you accept the updated terms.

Request Your Data

Contact [email protected] with the subject 'Data Access Request' to receive a copy of all personal data we hold. Requests are fulfilled within 10 business days in a portable, readable format.

Frequently Asked Questions About Our Terms

Closing your account stops all play and withdrawals. We retain your transaction record and account details for seven years for regulatory compliance. Personal data like your name and phone are anonymised within 30 days unless local law requires longer retention. You can request full data deletion by emailing [email protected], though some details must remain for anti-fraud and tax records.

All deposits via DANA, OVO, GoPay and QRIS go to our escrow account; your money arrives even if our platform goes offline. If a deposit is confirmed by your bank but not credited to your lobby within 2 hours, contact support immediately with your transaction ID. We investigate within 24 hours and refund or credit the amount directly.

You can cancel a withdrawal request up to 2 hours after submitting it if the status is still 'Pending'. Once it moves to 'Processing' (usually within 1–2 hours), the request is locked and the funds will return to your account within 24 hours. Check the Cashier > Withdrawal History tab to see your request status in real time.

Minimum bet is Rp 1,000 and maximum is Rp 5,000,000 per spin on Auto Roulette. Limits apply per game and per table; live dealer tables may have different ranges. These limits depend on local law; where local law permits, higher stakes tables unlock after account verification.

Report a disputed outcome within 48 hours via the help menu with your game session ID and screenshot. Our compliance team reviews the backend game log and responds within 10 business days. If a payout was missed due to a technical error, we credit your account immediately; if the dispute is denied, we explain why with a detailed breakdown.

Yes. Go to Settings > Notifications and toggle 'Promotional Emails' off. You'll still receive account security alerts, withdrawal confirmations and legally required notices. Changes take effect within 1 hour. Opting out does not affect your gameplay, balance or access to the lobby.

Using a VPN may breach our terms if you're accessing from a region where play is not permitted by local law. If detected, your account is flagged for review; we may suspend it until you verify your actual location. This depends on local law in your jurisdiction. Contact support to clarify your region's eligibility.

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